Publication details
Data protection Legal notices Publication details
Publication details
Data protection on this website
Data protection on this website
Publication details
Mercedes Benz India
Privacy Statement
("We")
Mercedes-Benz India
E-3,MIDC Chakan- Phase III
Chakan Industrial Area, Kuruli & Nighoje, Tal : Khed, Pune - 410501 India
Phone : +91-2135 673000
Email :cs.ind@cac.mercedes-benz.com
Daimler Financial Services India Pvt. Ltd.
Privacy Centre:
Mr. Abhishek Singh
Mercedes-Benz India
E-3,MIDC Chakan- Phase III
Chakan Industrial Area, Kuruli & Nighoje,
Tal : Khed, Pune - 410501 India
1. Data Protection
We appreciate you visiting our website and your interest in the products we offer. Protecting your personal data is very important to us. In this Privacy Policy, we explain how we collect your personal information, what we do with it, for what purposes and on what legal foundation we do so, and what rights you have on that basis. Our privacy statement on the use of our websites and the Global Data and Information Policy do not apply to your activities on the websites of social networks or other providers that can be accessed using the links on our websites. Please refer to their respective policies on data privacy and protection of those providers.
2. Collecting and Processing Your Information
the date and time of your visit; the status of the interaction (e.g. whether you were able to access the website or received an error message); the usage of features on the website; any search phrases you entered; how often do you visit individual websites; the names of the files you access; the amount of data transferred; the Web page from which you accessed our website; and the Web page you visited after visiting our website, whether by clicking links on our websites or entering a domain directly into the input field of the same tab (or window) of the browser in which you have our websites open. In addition, on the platform level we do not store the full IP address, however for Google and Adobe Analytics, below are the details:https://support.google.com/analytics/answer/2763052?hl=en https://www.seerinteractive.com/blog/deprecating-network-domain-service-provider/ This is for security reasons; in particular, to prevent and detect attacks on our websites or attempts at fraud.
c. You are neither legally nor contractually obligated to share your personal information. However, certain features of our websites may depend on the sharing of personal information. If you do not provide your personal information in such cases, you may not be able to use those features, or they may be available with limited functionality.
3. Purpose of Use
a. We use the personal information collected during your visit to any of our websites to make using them as convenient as possible for you and to protect our IT systems against attacks and other unlawful activities.
b. If you share any personal information with us – for example, by filling out a registration form, contact form, survey, contest entry or to execute a contract with you or to provide you any goods or services – we may use that information for the designated purposes as stated in the Declaration of Consent (DoC), for purposes of customer management and if required, for purposes of processing or billing or managing business transactions within the required scope in each instance (hereinafter collectively referred to as ‘Purpose’).
4. Transfer of Personal Information to Third Parties; Social Plugins
a. We may transfer the personal information shared with us on our website or otherwise with third parties including but not limited to the Authorised Dealers, Group Companies, our Service Providers, to fulfill the Purpose. They may further transfer your personal information to other third parties in pursuance of any contract to fulfill the Purpose.
b. Our websites may also contain third-party offers. If you click on any such offers, we will transfer the necessary data required to the appropriate provider (e.g. the fact that you found the offer in question on our website and, if applicable, additional information that you have already provided for this purpose on our websites).
C. On our websites, whenever there is a use of so-called "social plugins" from social networks like Facebook, Twitter and Google+, we incorporate them in the manner described below.
When you visit our websites, social media plugins are deactivated. That means no information, whatsoever, is transferred to the operators of those networks. If you wish to use one of the networks, click on the appropriate plugin in order to be connected directly to that network's server.
If you have a user account with that network and are logged in at the moment you activate the plugin, the network will be able to detect your visit to our websites and assign it to your user account. If you wish to prevent that, please log off from the network before activating the social plugin. A social network will not be able to detect that you have visited other Mercedes-Benz AG websites unless you have activated its social plugin on those sites as well.
When you activate a social plugin, the network transfers the content thus made available directly to your browser, which incorporates it into our websites. In that situation, data transfers initiated and controlled by the respective social network may also take place. Your connection to a social network, the data transfers that take place between the network and your system, and your interactions on that platform are governed exclusively by the respective network's data privacy and protection policy.
The social plugin will remain active until you deactivate it or delete your cookies.
Cookie Policy
Whenever you click on a link of third party or activate a social plugin, your personal information may be transferred to third parties in or outside India. Please keep these circumstances in mind before you click on a link or activate a social plugin, thereby causing your data to be transferred.
5. Analysis of User Data and Use of Analytics Tools
a. We want the content of our websites to match your preferences as closely as possible, thereby improving what we offer to you. To identify especially popular areas of our websites, we use the following analytics tools: Adobe Analytics and Google Analytics 360
b. When we employ these analytics tools, information may be transferred to servers located in the India, Singapore, European Union or the United States and processed there.
c. If you do not wish us to use the above named analytics tools to collect and analyze information about your visit to our websites, you may permanently object to the practice (opt out) at any time.
d. Below you will find information about the providers of the analytics tools and the respective opt-out procedures:
i. Google Analytics 360 from Google Inc. ("Google"): Google Analytics 360 is ISO 27001 certified.
Google classifies Google Analytics 360 data as confidential information, governed by Google’s privacy policies. Google audits compliance with its own privacy policies which may be read here: http://google.com/policies/privacy
You can also control your privacy settings through the link: https://policies.google.com/privacy#infochoices
ii. Adobe Analytics from Adobe Systems Inc. ("Adobe")
Adobe is certified under the EU-U.S. Privacy Shield Framework.
You can follow this link to opt out of analysis using Adobe Analytics & Adobe Target: http://www.adobe.com/mena_en/privacy/opt-out.html
6. Usage-based information (targeting and retargeting)
We use so-called targeting and retargeting technologies in order to tailor our online marketing (e.g. banner ads) more specifically to your needs and interests. This involves using cookies to store information about your interest in our products and services. When you visit either our websites (targeting) or other websites (retargeting) that work together with our retargeting partners, those cookies are read and used to provide you with information that is customized and most closely related to your interests. A so-called cookie-ID pseudonym is stored in the cookies. That means you cannot be easily identified through the process. During the retargeting process, we may also collect information about your interest in the products and services of our retargeting partners.
When these targeting and retargeting tools are used, some data may be transferred to servers located outside India and processed there. Please read the information concerning that in Section 5b of this Privacy Statement.
If you do not wish us (and our targeting/retargeting partners) to process information about your visit or to tailor banner advertisements to your interests, you may permanently object to the practice (opt out) at any time.
Below you will find information about the targeting and retargeting technologies we use and their providers as well as the respective opt-out procedures:
Salesforce Data Management Platform (DMP) of Salesforce.com EMEA Limited ([targeting/retargeting]), London, United Kingdom of Great Britain and Northern Ireland
When this technology is used, data is transferred to servers in the US. The parent company of Salesforce.com is based in the United States and certified under the EU-U.S. Privacy Shield Framework.
If you wish to file an objection, please click on the following link: https://www.salesforce.com/products/marketing-cloud/sfmc/salesforce-dmp-consumer-choice/
Adobe Target from Adobe Systems Software Ireland Limited, Dublin, Ireland
When this technology is used, data is transferred to servers in the US. The parent company of Adobe is based in the United States and certified under the EU-U.S. Privacy Shield Framework.
If you wish to file an objection, please click on the following link: http://www.adobe.com/mena_en/privacy/opt-out.html
As an alternative, you can manage the use of third-party cookies and activate or deactivate them using the options provided on the following website:
https://www.youronlinechoices.com/uk/
7. Security
We take technical and organizational security measures in order to protect your information managed by us from being tampered with, lost, destroyed or accessed by unauthorized individuals. We are continuously improving our security measures in line with technological advancements.
8. Legal Foundations for Processing
a. If you have given us your consent to process your personal information, then that is the legal foundation for processing your information.
b. If processing your personal information is required to fulfill any of our legal obligations (e.g. data retention), we will be authorized to do so.
c. Furthermore, we may process personal information for purposes of protecting our legitimate interests. Examples of such interests include maintaining the functionality of our IT systems, marketing our products and services and those of third parties (partially by means of tracking, targeting and retargeting, see Sections 5 and 6 of this Statement) and the legally required documentation of business contacts. As part of the consideration of interests required in each case, we take into account various aspects, in particular the type of personal information, the purpose of processing, the circumstances of processing and your interest in the confidentiality of your personal information. Please note, the purpose of processing your personal information is mentioned in the Declaration of Consent accepted by you at various instances.
8. Deleting Your Personal Information
In addition, on platform level we do not store the full IP address, however for Google and Adobe Analytics, below are the details: Adobe Analytics the Internet Service Provider is stored for 37 months. Google is anonymizing the IP by default https://support.google.com/analytics/answer/2763052?hl=en Google is not tracking the ISP anymore since last February https://www.seerinteractive.com/blog/deprecating-network-domain-service-provider/
9. Revocation of Consent and Update of Personal Information
If you have consented to the storage and processing of your personal information; you may revoke your consent at any time, subject to applicable laws which may require us to store your information under certain circumstances e.g. for providing important regulatory, product updates about our products to you as a customer, and change or updates in your Personal Information by writing to cs.ind@cac.mercedes-benz.com or calling our Customer Connect Phone number: 0008000501888
10. Newsletter
You may unsubscribe from our emailers option available at any time by using the option to unsubscribe contained in the auto mailers.
11. Mercedes-Benz Group AG's Central Registration Service
With the Central Registration Service offered by Mercedes-Benz Group AG, you can sign up for every website and application belonging to the Mercedes-Benz Group AG and its brands that are connected to the service. The terms of use for the Central Registration Service contain special data protection provisions. Those terms of use can be found on the registration pages of affiliated websites and applications under "Terms and Conditions of Registration."
12. Cookies
You can find information about the cookies we use and their functions in our Cookie Policy.
Cookie Policy
Copyright
Copyright 2018 Mercedes-Benz India. All rights reserved. All text, images, graphics, audio, video and animation files, as well as their arrangements, are protected by copyright law and other legislation for the protection of intellectual property. They must not be copied, altered and used on other websites either for commercial purposes or for dissemination to others. Some a company of the MB AG internet sites also contain material that is subject to the copyright rights of their providers.
Products and prices
Changes may have been made to products and services since the editorial deadline for individual pages. The manufacturer reserves the right to make changes to the design, form, colour and specification during the delivery period, provided these changes, while taking into account the interests of Mercedes-Benz India, can be deemed reasonable with respect to the purchaser. The illustrations may show accessories, optional extras or other features which are not part of the standard specification or service scope. Colours may differ slightly from those shown on the website, owing to technical limitations. Individual pages may contain models and services which are not available in certain countries. Information given regarding statutory regulations, legal requirements and taxation applies only to India. Unless stated otherwise in our Terms & Conditions of sale and delivery, the prices as valid on the day of delivery apply. The prices are recommended retail prices for our authorised dealers. Please consult a company branch or an authorised dealer for final details.
Trademarks
Unless otherwise indicated, all brands displayed on Mercedes Benz Group Internet sites are subject to the trademark rights of Mercedes Benz Group, this applies especially to its model names, and its corporate logos and emblems.
Licence rights
Mercedes Benz Group has sought to achieve an innovative and informative Internet site. We hope that you will be as enthusiastic as we are about this creative effort. However, we hope you understand that Mercedes Benz Group must protect its intellectual property, including its patents, trademarks and copyrights. Accordingly, you are hereby on notice that neither this Internet site, nor any material contained therein shall in any way grant or be taken to grant any person a licence to Mercedes Benz Group’s intellectual property.
Third-party software
In order to present content to you on this internet site, in addition to its own software developed in-house Mercedes-Benz India/ Mercedes Benz Group also uses the following JavaScript libraries from third-party suppliers, which are placed at your disposal subject to their own licence terms (as indicated for the respective components).
Cautions regarding forward-looking statements
Internet pages, investor relations releases, annual and interim reports, outlooks, presentations, audio and video files of events (live or recorded) and other documents on this website include forward-looking statements that reflect management's current views with respect to future events. The words "anticipate", "assume", "believe", "estimate", "expect", "intend", "may", "plan", "project", "should" and similar expressions identify forward-looking statements. Such statements are subject to risks and uncertainties. We do not intend or assume any obligation to continuously update any forward-looking statement, which solely reflects the circumstances on the day of publication.
The information and data on these pages do not constitute any assurance or warranty, either expressly or implied. In particular, they do not constitute an implied assurance or warranty with respect to constituents, commercial viability, suitability for specific purposes or compliance with legislation and patent protection.
Our internet pages also contain links to external sites. Please note that we have no influence on the design and content of the pages of any linked site. Consequently, neither are we able to guarantee that the information provided on the external website is up-to-date, correct, complete or of the required integrity. In view of this, we hereby disassociate ourselves from all contents of these websites. This declaration applies to all links on our website to external pages and their contents.
Provider Mercedes-Benz Van Rental
Mercedes-Benz Vans Mobility GmbH
Contact
Mercedes-Benz AG
Nuremberg Branch
© Copyright Mercedes-Benz AG
Publication details
Financial services provider
Mercedes-Benz Bank AG
The professional regulations can be viewed and accessed via the
Notice pursuant to Section 36 Consumer Dispute Settlement Act (VSBG)
Mercedes-Benz AG will not participate in a dispute resolution procedure before a consumer conciliation board under the terms of the VSBG nor is it obliged to do so.
Provider
Mercedes-Benz AG
Mercedesstrasse 120
represented by the Board of Management:
Ola Källenius (Chairman), Jörg Burzer, Renata Jungo Brüngger, Sajjad Khan, Sabine Kohleisen, Markus Schäfer, Britta Seeger, Harald Wilhelm
Register of insurance intermediaries (www.vermittlerregister.info): Register no. D-N5VM-4IM0N-23
Permission without licence according to Section 34d para. 3 GewO, supervisory authority: Stuttgart Chamber of Commerce and Industry, Jägerstr. 30, www.ihk-stuttgart.de
Member of the Stuttgart Chamber of Commerce and Industry, Jägerstr. 30, 70174 Stuttgart
Professional title: insurance representative with authorisation in accordance with Section 34d para. 3 GewO; Federal Republic of Germany
Professional regulations:
: - Section
34d Trade Regulation Act
- IMO
The professional regulations can be consulted and called up via the homepage www.gesetze-im-internet.de operated by the Federal Ministry of Justice and by juris GmbH.
Supplier of
Vehicle search, online store, model overview, online appointment booking, online test drive booking, vehicle configurator
Mercedes-Benz AG
represented by the Board of Management:
Ola Källenius (Chairman), Jörg Burzer, Renata Jungo Brüngger, Sajjad Khan, Sabine Kohleisen, Markus Schäfer, Britta Seeger, Harald Wilhelm
Register of insurance intermediaries (www.vermittlerregister.info): Register no. D-N5VM-4IM0N-23
Permission without licence according to Section 34d para. 3 GewO, supervisory authority: Stuttgart Chamber of Commerce and Industry, Jägerstr. 30, www.ihk-stuttgart.de
Member of the Stuttgart Chamber of Commerce and Industry, Jägerstr. 30, 70174 Stuttgart
Professional title: insurance representative with authorisation in accordance with Section 34d para.3 GewO; Federal Republic of Germany
Professional regulations:
- Section 34d Trade Regulation Act
The professional regulations can be consulted and called up via the homepage www.gesetze-im-internet.de operated by the Federal Ministry of Justice and by juris GmbH.
Financial services provider
Mercedes-Benz Bank AG
The professional regulations can be viewed and accessed via the homepage www.gesetze-im-internet.de operated by the Federal Ministry
Publication details
Providers of dealer-specific information and offers
Fahrzeug-Werke LUEG AG
Represented by
Martijn Storm (Spokesman of the Executive Board)
Arthur Kipferler (Chairman of the Supervisory Board)
Registered office and registry court
Bochum
Register of Insurance Intermediaries (www.vermittlerregister.info)
Register no. D-CRIZ-VA6P5-16
Notice according to Section 36 Consumer Dispute Settlement Act (VSBG)
The Seller/Contractor will not participate in any dispute resolution proceedings before a consumer arbitration board as defined the VSBG and is not obliged to do so. Due to a legal obligation, we must inform you, irrespective of our participation in an alternative dispute resolution procedure, that the European Commission has set up an online dispute resolution platform (ODR) for the out-of-court settlement of consumer disputes. You can find these under the navigation point "Legal information". Fahrzeug-Werke LUEG AG will not participate in dispute resolution proceedings before a consumer arbitration board within the definition of the VSBG and is not obliged to do so.
Contact
© Copyright Mercedes-Benz AG.
Provider Mercedes-Benz Van Rental
Mercedes-Benz Vans Mobility GmbH
Data protection on this website
Responsible person as defined by
the General Data Protection Regulation ("DSGVO")
Mercedes-Benz AG
Email: dialog.mb@daimler.com
Commercial Register of the District Court No.: 762873
Represented by the Board of Management:
Ola Källenius (Chairman),
Data Protection Officer:
1. Data protection
Thank you for visiting our website and for your interest in our offers. The protection of your personal data is a central concern to us. In these data protection notices, we explain how we collect your personal data, what we do with them, for what purposes and on what legal bases this takes place, and what rights and entitlements are associated with this for you.
Information on the handling of your data when using offers from Mercedes-Benz AG, such as the vehicle configurator, online store and others, is available to you here at any time.
In addition, we refer to the Daimler Data Protection Policy:
Daimler Privacy Policy
Our privacy notice for the use of our websites and the Daimler AG Privacy Policy do not apply to your activities on the websites of social networks or other providers that you can reach via the links on our websites. Please obtain information about the relevant data protection regulations on the websites of said providers.
2. Collecting and processing your personal data
A. When you visit our websites, we store certain information about the browser and operating system you use, the date and time of your visit, the access status (e.g. whether you were able to access a web page or received an error message), the use of functions of the web page, the search terms you may have entered, the frequency with which you access individual websites, the names of accessed files, the transferred data volume, the web page from which you came to our websites, and the web page you jump to from our websites, be it by clicking on links on our websites or by entering a domain directly into the input field of the same tab (or the same window) of your browser in which you opened our websites. For security reasons, in particular to prevent and recognise attacks on our websites or fraud attempts, we also store your IP address and the name of your Internet service provider for a period of seven days.
B We only store other personal data if you provide us with these data, e.g. as part of a registration, a contact form, a survey, a promotional contest or for the performance of a contract, and in these cases only to the extent that we have been permitted to do so on the basis of consent given by you or in accordance with applicable legal provisions (for further information, please see the section "Legal basis for processing" below).
C. You are under no legal or contractual obligation to provide your personal data. However, it is possible that certain functions of our websites depend on your providing personal data. If you do not provide personal data in these cases, these functions may not be available or be available only in limited form.
3. Purposes of use
A. We use the personal data we collect during a visit to our websites to make them as convenient as possible for you to use as well as to protect our IT systems against attacks and other illegal activities.
B Insofar as you provide us with additional personal data, e.g. as part of registration, a contact form, survey, promotional contest or to execute a contract we use this data for the listed purposes, for the purposes of customer management and – insofar as necessary – to process and settle potential business transactions, in each case to the required extent.
4. Sending personal information to third parties; social plug-ins
A. Our websites may also involve third-party offers. If you click on such an offer, we send data to the necessary extent to the specific provider (e.g. the information that you found this offer on our website and, if applicable, additional information which you have already shared on our websites for this purpose).
B. If we use so-called "social plug-ins" of social networks such as Facebook and Twitter on our websites, we integrate them as follows:
When you visit our websites, the social plug-ins are deactivated, i.e. no data is transmitted to the operators of these networks. If you wish to use one of these networks, click on the relevant social plug-in in order to establish a direct connection with the server of the respective network.
If you have a user account with the corresponding network and you are logged in to this specific social network at the time you activate the social plug-in, this network can attribute your visit to our websites or to your user account. If you would like to prevent this, please log out from the network prior to activating the social plug-in. A social network is unable to attribute a visit to other Daimler websites before you have not also activated any available social plug-in there.
If you activate a social plug-in, the network directly transfers the consequently available data to your browser which integrates it into our websites. In this situation there may also be data transfers that are initiated and controlled by the corresponding social network. Your connection to a social network, the data transfers taking place between the network and your system and your interactions on this platform are solely subject to the data protection provisions of the particular network.
The social plug-in remains active until you deactivate it or delete your cookies.
!!!Cookie notices!!!
C. When you click on the link for an offer or activate a social plug-in, personal data may be transferred to providers outside the European Economic Area, which from the point of view of the European Union ("EU") do not guarantee "adequate levels of protection" that meet EU standards for the processing of personal data. Please bear this in mind before you click on a link or activate a social plug-in and thereby trigger a transfer of your data.
D. We also use qualified service providers (e.g. IT service providers, marketing agencies) to operate, optimise and secure our websites. We only pass on personal data to them insofar as this is necessary for the provision and use of the websites and their functionalities, for the pursuit of legitimate interests or insofar as you have consented to this (see below in the section "Legal basis for processing")
5. Evaluation of usage data;
Use of analysis tools and cookies
A. We want to tailor the content of our websites as precisely as possible to the interests of visitors to our websites and in this way improve our offering for everyone. To identify usage preferences and particularly popular areas of the websites, we use the Google Analytics analysis tool if you agree to this. Cookies are also used in this process; you can find more detailed information on cookies in our cookie notes.
!!!Cookie information!!!
6. Security
We use technical and organisational security measures to protect the data we have under our control against manipulation, loss, destruction and against access by unauthorised persons. We continuously improve our security measures in line with technological developments.
7. Legal basis for processing
A. If you have given your consent to us processing your personal data, this constitutes the legal basis for said processing (Article 6 Section 1 Paragraph a GDPR).
B The legal basis for processing personal data for the purposes of initiating or compliance with a contract with yourselves shall be Article 6 Section 1 Paragraph b GDPR.
C. If the processing of your personal data is required to meet our legal obligations (e.g. archiving data), we are authorised to do so as per Art. 6 Section 1 letter c DSGVO (GDPR, General Data Protection Regulation).
D. In addition, we process personal data for the purposes of safeguarding our rightful interests as well as the rightful interests of third parties as per Art. 6 Section 1 Paragraph f GDPR. Maintaining the functional capability of our IT systems, the (direct) marketing of our own and third-party products and services and the legally required documentation of business contacts are such legitimate interests. We take into account in particular the type of personal data, the purpose of the processing, the circumstances of the processing and your interest in the confidentiality of your personal data as part of the necessary balancing of interests in each case.
8. Deleting your personal data
We delete your IP address and the name of your Internet service provider, which we only store for security reasons, after seven days. Otherwise, we delete your personal data as soon as the reason for which we collected and processed the data ceases to exist. Beyond this time, storage will only take place insofar as this is required in accordance with the laws, regulations or other legal provisions to which we are subject in the EU or in accordance with legal provisions in third countries, if an appropriate level of data protection is provided there in each case. Where deleting is not possible in an individual case, the relevant personal data shall be marked with the aim of restricting its future processing.
9. Rights of affected parties
A. As a person affected by data processing you have the right to information (Article 15 GDPR), correction (Article 16 GDPR), deletion of data (Article 17 GDPR), restricting processing (Article 18 GDPR) and transferring data (Article 20 GDPR).
Online form data protection rights management
b. If you consented to the processing of your personal data by us, you have the right to withdraw your consent at any time. The legality of the processing of your personal data until the withdrawal of consent remains unaffected by the withdrawal. Likewise, further processing of this data on another legal basis, such as for the fulfilment of legal obligations, remains unaffected (see "Legal bases of the processing").C. Right to object
kundenrechte_mb@daimler.com
e. Should you believe that the processing of your personal data violates legal provisions, you have the right to file a complaint with a competent data protection authority (Art. 77 GDPR).
10. Newsletter
If you subscribe to one of the newsletters offered on our website, the data provided for the registration will only be used for the purpose of sending the newsletter, unless you agree to more extensive usage of the data. You can end the subscription at any time via the unsubscribe option in the newsletter.
11. Central Access Service of Mercedes-Benz Group AG
With the Mercedes-Benz Group AG central access service you can register with all the websites and applications of the Daimler Group and their brands that use this service. The terms of use applicable to the central access service contain specific data protection regulations. These terms of use can be found on the login pages of the connected websites and applications under "Terms of access".
12. Data transmission to receiver
outside the European Economic Area
A. When using service providers (see section "Use of service providers"), personal data may be transferred to and processed in recipients in countries outside the European Union ("EU"), Iceland, Liechtenstein and Norway (= European Economic Area), in particular USA, India.
b. The following countries are considered by the EU to have an adequate level of protection for the processing of personal data in line with EU standards (so-called adequacy decision): Andorra, Argentina, Canada (limited), Faroe Islands, Guernsey, Israel, Isle of Man, Japan, Jersey, New Zealand, Switzerland, Uruguay. With recipients in other countries, we agree to use EU standard contractual clauses, binding corporate rules or other permissible mechanisms to provide an appropriate level of protection in accordance with legal requirements. We will be happy to provide you with information on this via the contact details listed in the section "Data subject rights".
13. Cookies
You can find information on the cookies used by us and their functions in our cookie notes.
Data protection on this website
Responsible person as defined by
the General Data Protection Regulation ("DSGVO")
Fahrzeug-Werke LUEG AG
Universitätsstraße 44 - 46
Tel.no.: 0234 318-0
Represented by
Martijn Storm (Spokesman of the Board)
Data Protection Officer:
Thomas Biehn
1. Data protection
Thank you for visiting our website and for your interest in our offers. The protection of your personal data is a central concern to us. In these data protection notices, we explain how we collect your personal data, what we do with them, for what purposes and on what legal bases this takes place, and what rights and entitlements are associated with this for you.
Information on the handling of your data when using offers from Mercedes-Benz AG, such as the vehicle configurator, online store and others, is available to you here at any time.
In addition, we refer to the Daimler Data Protection Policy:
Daimler Privacy Policy
Our privacy notice for the use of our websites and the Daimler AG Privacy Policy do not apply to your activities on the websites of social networks or other providers that you can reach via the links on our websites. Please obtain information about the respective data protection regulations on the websites of said providers.
2. Collecting and processing your personal data
A. When you visit our websites, we store certain information about the browser and operating system you use, the date and time of your visit, the access status (e.g. whether you were able to access a web page or received an error message), the use of functions of the web page, the search terms you may have entered, the frequency with which you access individual websites, the names of accessed files, the transferred data volume, the web page from which you came to our websites, and the web page you jump to from our websites, be it by clicking on links on our websites or by entering a domain directly into the input field of the same tab (or the same window) of your browser in which you opened our websites. For security reasons, in particular to prevent and recognise attacks on our websites or fraud attempts, we also store your IP address and the name of your Internet service provider for a period of seven days.
B We only store other personal data if you provide us with these data, e.g. as part of a registration, a contact form, a survey, a promotional contest or for the performance of a contract, and in these cases only to the extent that we have been permitted to do so on the basis of consent given by you or in accordance with applicable legal provisions (for further information, please see the section "Legal basis for processing" below).
C. You are under no legal or contractual obligation to provide your personal data. However, it is possible that certain functions of our websites depend on your providing personal data. If you do not provide personal data in these cases, these functions may not be available or be available only in limited form.
3. Purposes of use
A. We use the personal data we collect during a visit to our websites to make them as convenient as possible for you to use as well as to protect our IT systems against attacks and other illegal activities.
B. Insofar as you provide us with further personal data, e.g. within the scope of a registration, a contact form, a survey, a competition or for the performance of a contract, we use this data for the aforementioned purposes, for customer administration purposes and - insofar as necessary - for the purposes of processing and invoicing any business transactions, in each case to the extent required for this purpose.
5. Evaluation of usage data;
6. Security
We use technical and organisational security measures to protect the data we have under our control against manipulation, loss, destruction and against access by unauthorised persons. We continuously improve our security measures in line with technological developments.
7. Legal basis for processing
A. If you have given your consent to us processing your personal data, this constitutes the legal basis for said processing (Article 6 Section 1 Paragraph a GDPR).
B The legal basis for processing personal data for the purposes of initiating or compliance with a contract with yourselves shall be Article 6 Section 1 Paragraph b GDPR.
C. If the processing of your personal data is required to meet our legal obligations (e.g. archiving data), we are authorised to do so as per Art. 6 Section 1 letter c DSGVO (GDPR, General Data Protection Regulation).
D. In addition, we process personal data for the purposes of safeguarding our rightful interests as well as the rightful interests of third parties as per Art. 6 Section 1 Paragraph f GDPR. Maintaining the functional capability of our IT systems, the (direct) marketing of our own and third-party products and services and the legally required documentation of business contacts are such legitimate interests. We take into account in particular the type of personal data, the purpose of the processing, the circumstances of the processing and your interest in the confidentiality of your personal data as part of the necessary balancing of interests in each case.
8. Deleting your personal data
We delete your IP address and the name of your Internet service provider, which we only store for security reasons, after seven days. Otherwise, we delete your personal data as soon as the reason for which we collected and processed the data ceases to exist. Beyond this time, storage will only take place insofar as this is required in accordance with the laws, regulations or other legal provisions to which we are subject in the EU or in accordance with legal provisions in third countries, if an appropriate level of data protection is provided there in each case. Where deleting is not possible in an individual case, the relevant personal data shall be marked with the aim of restricting its future processing.
9. Rights of affected parties
A. As a person affected by data processing you have the right to information (Article 15 GDPR), correction (Article 16 GDPR), deletion of data (Article 17 GDPR), restricting processing (Article 18 GDPR) and transferring data (Article 20 GDPR).
Online form data protection rights management
b. If you consented to the processing of your personal data by us, you have the right to withdraw your consent at any time. The legality of the processing of your personal data until the withdrawal of consent remains unaffected by the withdrawal. Likewise, further processing of this data on another legal basis, such as for the fulfilment of legal obligations, remains unaffected (see "Legal bases of the processing").C. Right to object
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e. Should you believe that the processing of your personal data violates legal provisions, you have the right to file a complaint with a competent data protection authority (Art. 77 GDPR).
10. Newsletter
If you subscribe to one of the newsletters offered on our website, the data provided for the registration will only be used for the purpose of sending the newsletter, unless you agree to more extensive usage of the data. You can end the subscription at any time via the unsubscribe option in the newsletter.
11. Central Access Service of Mercedes-Benz Group AG
With the Mercedes-Benz Group AG central access service you can register with all the websites and applications of the Daimler Group and their brands that use this service. The terms of use applicable to the central access service contain specific data protection regulations. These terms of use can be found on the login pages of the connected websites and applications under "Terms of access".
outside the European Economic Area
A. When using service providers (see section "Use of service providers"), personal data may be transferred to and processed in recipients in countries outside the European Union ("EU"), Iceland, Liechtenstein and Norway (= European Economic Area), in particular USA, India.
b. The following countries are considered by the EU to have an adequate level of protection for the processing of personal data in line with EU standards (so-called adequacy decision): Andorra, Argentina, Canada (limited), Faroe Islands, Guernsey, Israel, Isle of Man, Japan, Jersey, New Zealand, Switzerland, Uruguay. With recipients in other countries, we agree to use EU standard contractual clauses, binding corporate rules or other permissible mechanisms to provide an appropriate level of protection in accordance with legal requirements. We will be happy to provide you with information on this via the contact details listed in the section "Data subject rights".
13. Cookies
You can find information on the cookies used by us and their functions in our cookie notes.
4. Sending personal information to third parties; social plug-ins
A. Our websites may also involve third-party offers. If you click on such an offer, we send data to the necessary extent to the specific provider (e.g. the information that you found this offer on our website and, if applicable, additional information which you have already shared on our websites for this purpose).
B. If we use so-called "social plug-ins" of social networks such as Facebook and Twitter on our websites, we integrate them as follows:
When you visit our websites, the social plug-ins are deactivated, i.e. no data is transmitted to the operators of these networks. If you wish to use one of these networks, click on the appropriate social plug-in, in order to establish a direct connection with the server of the respective network.
If you have a user account with the corresponding network and you are logged in to this specific social network at the time you activate the social plug-in, this network can attribute your visit to our websites or to your user account. If you would like to prevent this, please log out from the network prior to activating the social plug-in. A social network is unable to attribute a visit to other Daimler websites before you have not also activated any available social plug-in there.
If you activate a social plug-in, the network directly transfers the consequently available data to your browser which integrates it into our websites. In this situation there may also be data transfers that are initiated and controlled by the corresponding social network. Your connection to a social network, the data transfers taking place between the network and your system and your interactions on this platform are solely subject to the data protection provisions of the particular network.
The social plug-in remains active until you deactivate it or delete your cookies.
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C. When you click on the link for an offer or activate a social plug-in, personal data may be transferred to providers outside the European Economic Area, which from the point of view of the European Union ("EU") do not guarantee "adequate levels of protection" that meet EU standards for the processing of personal data. Please bear this in mind before you click on a link or activate a social plug-in and thereby trigger a transfer of your data.
D. We also use qualified service providers (e.g. IT service providers, marketing agencies) to operate, optimise and secure our websites. We only pass on personal data to them insofar as this is necessary for the provision and use of the websites and their functionalities, for the pursuit of legitimate interests or insofar as you have consented to this (see below in the section "Legal basis for processing")
12. Data transmission to receiver
Use of analysis tools and cookies
A. We want to tailor the content of our websites as precisely as possible to the interests of visitors to our websites and in this way improve our offering for everyone. To identify usage preferences and particularly popular areas of the websites, we use the Google Analytics analysis tool if you agree to this. Cookies are also used in this process; you can find more detailed information on cookies in our cookie notes.
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